Disputes, Returns
and Refunds

Returns and Refunds

We’ll issue a refund for items that fall under these categories.

  • The furniture is damaged upon arrival.
    • Note: Damages to furniture delivered by third-party delivery services are not covered by roomii.
  • The item isn’t as it was described in the listing description. 

Local returns need to be scheduled within 24 hours of delivery. Schedule returns here. 

Furniture pickup by roomii can vary between 1 to 3 days.

Refunds are made 24 hours after the owner receives the furniture piece. 

Items shipped out of Chicago, don’t qualify for returns.


If you’re not happy with your lease, we’ll work with you to resolve your issue.

How to handle disputes

  If you need to submit a dispute request, make sure to:

  1. Gather evidence: Document issues with photos or videos
  2. Contact us: Get in touch within 24 hours of having an issue. Renters have 24 hours to submit a dispute request for returns.
  3. Stay in touch: We’ll reach out with the next steps specific to you.